“Performance reviews are essentially meaningless. The really frustrating thing is that we are incredibly data-driven with our clients, but not at all with our employees.”
— Senior vice president of a major marketing and communications company
Although Italian economist Pareto was measuring wealth in Italy in the early twentieth century, his 80/20 rule is often cited when there’s an employee engagement problem. How can you more appropriately engage employees if 20% (or even fewer) of the people in your enterprise are doing 80% of the work?
In October, Gallup reported that only 13% of employees worldwide are engaged at work. The 142-country study on the “State of the Global Workplace” found about one in eight workers—roughly 180 million employees in the countries studied—are psychologically committed to their jobs and likely to be making positive contributions to their organizations. Even worse, the study reported that 24% are "actively disengaged," indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.