This week we learn how AI can help create fairer job searches, suggest that you co-create your employee experience, discuss the power of direct feedback, and share advice from HR’s best.
This week’s growth quote:
“Growth is never by mere chance; it is the result of forces working together.”
– James Cash Penney
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HR leaders gathered at Betterworks events in New York and Silicon Valley. Dive into this roundup to learn how to keep your company on track when shiny object syndrome strikes, hear how to retain top talent by starting with your employees’ goals and working backwards, and learn how a motivated workforce is fundamental to the company’s financial health.
Tech tools make grand promises. But a series of apps do not constitute an employee experience. In fact, the explosion of tech solutions can even hinder it. HR expert Josh Bersin would like you to simplify every HR process possible, Marie Kondo style. First off, streamline your tech by listening to employees about their needs. The system you’re building is for them, after all. Then, use that tech to solve the major pain points in your HR process, such as onboarding.
Toss out the stale good-bad-good feedback-sandwich: The velvet hammer is much more effective. Joy Baldridge, author of The Joy in Business, advocates a more direct approach. She suggests pointing out a specific problem to the employee in question and then asking “What do you suggest we do?” This last element is crucial. We’re swayed by our own words, and when a person suggests how they can improve their own behaviour, it’s more powerful than any top-down prescription.
Investment in AI is up and there’s no sign of it coming down. No less than 88 percent of companies around the world use AI to automate their HR processes. Chatbots dominate. They’re being used to identify and screen top candidates as well as to assess employment benefits and weed out hiring bias.
Ready to turbocharge your organization’s performance? Read the Ultimate Guide to OKRs featuring New York Times bestselling author John Doerr.
If you missed the last recap, read it here: Democratizing Benefits, Top CEO Pains, and Tips for Tough Talks