It’s a new year- a time for new dreams and new goals. It’s also time to reflect upon the last year– what did we do well, and how can we do better?

When I look back at the highlights of 2017, I think about Goal Summit, where 1,300 business leaders gathered to listen to world-class speakers talk about the future of HR and continuous performance management. 2017 also marks our product expansion, the year BetterWorks evolved from goals and feedback to offering a full continuous performance management suite (more to come on this soon!)

And behind the scenes, we’ve been busy building our very own HR Industry Council, comprised of the best-of-the-best in human resources and people processes. These industry veterans are truly advancing the field of HR, and we’ve strategically hand-selected each member to advise and collaborate with our company. The primary objective of BetterWorks HR Industry Council is to bring these thought leaders together on a regular basis to share and exchange ideas about the industry, help identify ways to innovate in the field of performance management and collaborate with the common goal of advancing HR best practices.

In 2018, you can expect to hear much more about– and from– the members of BetterWorks HR Industry Council. They’ll be featured regularly on our blog and across our social media channels, and as guests in upcoming webinars. It’s my personal goal to ensure their voices are amplified because they are on the front lines at their organizations, and have powerful, empirical ideas and theories to share with all of you.

Presenting to you…. the BetterWorks HR Industry Council:

Scott Day, SVP, People & Culture, OpenTable. Scott is responsible for leading and scaling OpenTable’s people strategy around the globe.  Prior to OpenTable, Scott was Head of Talent Strategy & Operations at Airbnb, where he led the company’s global HR business partner and HR operations functions. He’s also created and implemented customized people strategies to support the growth of dynamic, market-defining technology businesses including PayPal, StubHub and Yahoo.



Laura Garnett, Performance Strategist, Zone of Genius. Laura is dedicated to helping business leaders reach their peak potential and tap into an unending hunger for work—all while inspiring the people they work with to do the same. Following a corporate career with American Express, Google, and Capital One,  she began her own entrepreneurial journey advising CEOs and other business leaders on leveraging their genius for peak performance and results. Laura’s book, The Genius Habit, will be available for purchase in early 2019.



Jennifer Hedding, Chief People Officer, Roblox. Jennifer is a global HR leader, known for her track record of success during times of hyper growth and transformation at several forward-thinking companies, and for building strong teams of highly engagedleaders. At Roblox, she is responsible for the community of people who build, support, and develop on the Roblox platform, and for ensuring diverse voices are represented both within and outside of the company. Jennifer has served as Senior Vice President of Human Resources for Hewlett Packard Enterprise, and has held senior HR leadership positions at, Applied Biosystems and Apple.


Tracy Layney, SVP & CHRO, Shutterfly, Inc. Bringing more than two decades of experience in HR and organizational strategy to Shutterfly, Inc., Tracy leads the company’s people strategy including recruiting, employee engagement, talent management, compensation and benefits, HR technology and employee communications, and oversees the Shutterfly Foundation. Tracy has also served as Senior Vice President of Global Human Resources and Communications at Old Navy, a Gap Inc. brand, and held positions at Levi Strauss & Company and PricewaterhouseCoopers/IBM Business Consulting Services.


Susan Lovegren, former Chief People Officer, AppDynamics (acquired by Cisco). With more than 25 years in leadership roles at private and public technology companies, Susan has a proven track record for creating working environments in which employees thrive. She joined AppDynamics from Juniper Networks where she served as the Senior Vice President of Human Resources and the Juniper Foundation. Over her career, Susan has campaigned for women in technology through partnerships with the Anita Borg Institute, Grace Hopper Women in Computing, and Watermark.


Marcia Morales-Jaffe, Advisor, McKinsey & Company. Marcia is an accomplished Chief People Officer with Fortune 300 companies PayPal and World Fuel Services. Marcia’s distinctive leadership is grounded in her uncommon, multifaceted professional background as a computer engineer, McKinsey management consultant, and as an entrepreneur. Now Marcia partners with visionary founders and leaders to take a holistic approach to building innovative high-growth -organic and M&A-driven- businesses and scalable enterprises with strong/diverse leadership teams, and cultures that inspire extraordinary achievements.


Kristen Robinson, CHRO, Pandora. Kristen is responsible for Pandora’s global people strategies and operations. She’s committed to amplifying Pandora’s culture, which is grounded in a deep sense of purpose and principles, and a respect for diversity, calling on people to be themselves. She joined Pandora in 2014 from Yahoo, where she led the company’s global HR centers of excellence and international HR teams, amplifying the culture for transparency, accountability, collaboration and high performance. Kristen mentors up-and- coming talent and enjoys creative, fast-paced environments where people are committed to excellence.

From the BetterWorks side, the HR Industry Council is co-spearheaded by our own CHRO, Bianca McCann, who is a champion the field of Human Resources. She was formerly a VP of Human Resources at SAP, and currently serves on the board of the National Human Resources Association of Silicon Valley, an affiliate of the NHRA. She regularly takes the stage at top industry events including HR West and HR Tech.

Doug Dennerline, Executive Chairman of BetterWorks board of directors will also play an impactful role within the council. And you’ll be hearing from me in the weeks and months to come as we spark ideas and share the ideas and best practices from our world-class industry council.

Cheers to the year ahead, and a warm welcome to each of our HR Industry Council members. We can’t wait to learn more from you!