This week we explore how one executive used Continuous Performance Management to help his managers become more inspiring, a CX Consultancy offers actionable advice on feedback bravery, we explore the paucity of digital acumen among today’s HR professionals (yikes), and SHRM imagines what HR will be like in 2025.

This week’s growth quote:

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.”

– Lawrence Bossidy

Want to be featured? Tweet your favorite growth quote to @Betterworks!

A COO’s Three Secrets to Continuous Performance Management Success

Betterworks

Can a simple rephrase transform criticism into inspiration? Yes, according to Jeff Cash, COO of the manufacturing and services firm Architectural Fabrication. When he deployed a continuous performance process and coached managers to change their tone, employees stopped “feeling like their managers were micromanaging” and became much more motivated.

Don’t Let Fear of Conflict Keep You From Delivering Essential Performance Feedback

Forbes

Delivering feedback is a tough task. It stresses reviewers and reviewees out, and both are eager to avoid it. But feedback is a muscle. It can be strengthened, and training begins with “exhibiting behaviors that foster trust and respect,” writes Terri MacKay and Paul A. Decotis of the CX advisory West Monroe Partners.

HR Leaders Need Stronger Data Skills

Harvard Business Review

If the future is digital and HR professionals are charged with staffing it, we may be in trouble. A DDI survey of 28,000 business leaders found that HR teams lag far behind other professionals in digital fluency. Evan Sinar of DDI, Rebecca L. Ray of The Conference Board, and Adam L. Canwell of Ernst & Young offer advice – such as cracking open the manual on talent analytics.

7 Critical Strategies to Prepare for the Future of HR

SHRM

Yesterday’s bureaucrat has become today’s championship coach. But is your HR organization ready to shoulder more and more responsibilities? Careers tracks have morphed into mazes. Technological trends shift like quicksilver. Employees, jobseekers, and executives want answers. Here’s how the writer Susan Milligan, writing in SHRM’s blog, thinks it’ll all play out.

Three Rules to Make Performance Management More Effective

TLNT

One of the most important things any organization can do to nurture a motivated workforce is to foster a culture that encourages open communication and continuous, transparent feedback at all levels. Betterworks CEO Doug Dennerline shares his top three strategies for bringing a culture of feedback to life.

Ready to turbocharge your performance management? Check out our brand-new Ultimate Guide to Utilizing OKRs Within Continuous Performance Management, featuring tips and strategies from NY Times bestselling author John Doerr.

If you missed the last recap, read it here: Grow-KRs, a Study on Coaching, and Micromanagement’s Destructive Twin